Emails

WemX sends email for account security, orders, payments and subscriptions. Every message is also saved in a log, so customers can read their emails in the client area inbox and staff can see what was sent and whether it was delivered.

Everything lives under Admin → Emails:

Configure SMTP

Go to Admin → Emails → Configure and fill in your mail provider's details:

Email templates

Every automated email is defined as a template with a subject, a body, an optional button and a set of placeholders. Go to Admin → Emails → Templates to see them, grouped by area.

Templates include:

• Account: email verification, password reset, account created and activated, new login, password changed, two-factor authentication enabled/disabled, and email address change.
• Orders: confirmation, activated, suspended, unsuspended, terminated, extended, transferred, renewed with balance, renewal failed (not enough balance), and member invited/accepted.
• Payments & subscriptions: payment paid, subscription activated, cancelled and inactive.
• Admin notifications: batches of orders suspended or terminated by the scheduler. These go to the primary admin.
• Extensions: extensions add their own, for example tickets opened, replied and closed, or "Pterodactyl account created".

Editing a template

Open a template to change it:

• Enabled: turn a template off to stop sending that email entirely.
• Subject: supports placeholders.
• Body: each line becomes a paragraph. Markdown such as **bold** and links works.
• Button text: only the label can be changed. The URL is generated when the email is sent, for example a link to the order.

Placeholders use double curly braces. The editor lists the ones each template supports:

Subject: Your {{package_name}} order is now active
Body:    Order #{{order_id}} renews at {{cycle}}. Next due date: {{due_date}}.

Your changes are saved as an override of the default text. Click Reset to default to go back to the original text.

Email themes

The design that wraps every email is an email theme. WemX ships with default, dark and client-dark. Choose the default under Settings → Application → Default Email Theme. Mass mails can use a different theme for each campaign. You can install more themes from the Marketplace.

Mass mails

Use mass mails for announcements, maintenance notices or newsletters.

1. Go to Admin → Emails → Mass Mails → Create.

2. Write the subject and body (Markdown is supported) and pick an email theme.

3. Choose an audience:

   Audience	Who receives it
   All customers	Every customer account, excluding staff
   Marketing subscribers	Customers who opted in to marketing emails
   Customers with orders / without orders	Customers who have, or have never, placed an order
   Customers with a package	Customers with an order for a package you select
   Customers by order status	Customers with an order in a given status, for example suspended
   Customers by account status	Active, pending or suspended accounts
   Customers with unpaid invoices	Anyone with an open invoice
   Customers with a subscription	Customers with a gateway subscription
   Customers by country	Customers whose account country matches

4. Optionally narrow it further with Marketing opt-in only and Verified email only.

5. Choose Send now or Schedule for a specific date and time.

The scheduler picks up queued mass mails every minute and sends them in the background. Open a mass mail to follow its progress.

Sending a single email

To email one customer, open them under Admin → Customers and use Send Email. The message is logged in their email history and appears in their client area inbox.