WemXGetting Support
Open and follow up on support tickets with the store's team.
If the store uses the WemX Tickets module, you can contact support straight from your client area.
Open a ticket
- Click Tickets in the top navigation, then Create ticket. You can also use Get help on a service's page, which links the ticket to that service automatically.
- Choose the department that fits your question, for example Billing or Technical Support.
- Write a subject and describe the issue. Some departments pre-fill the message with questions to answer.
- Submit the ticket.
You'll get an email confirmation, and you may get an automatic first reply.
Follow up
- Your open tickets are listed under Tickets and on your dashboard.
- You'll get an email whenever staff reply. You can reply to that email directly, if the store has enabled email replies, or reply on the ticket page.
- You can invite other people to a ticket, if the department allows it.
Tickets that wait too long for your reply may be closed automatically. Just open a new one if you still need help.
No account?
Some departments let you open a ticket without an account. You'll get a private link by email to view and reply to it.