WemXYour Account
Register, verify your email, secure your account with two-factor authentication and manage your profile.
This section is written for customers of a WemX-powered store. Store owners can link to it from their help pages.
Creating an account
You can create an account in two ways:
- Register from the Register link in the header (if the store allows registrations).
- Check out as a guest. Fill in your name, username, email and password at checkout, and your account is created with your first order.
After you register, you'll get an email with a verification link. You need to verify your email before you can use your dashboard. If the email doesn't arrive, request a new one from the verification page.
Some stores also ask you to complete your billing address before you continue.
Your dashboard
After you log in you land on your dashboard. It shows:
- your active, suspended and terminated services,
- your account balance,
- your active subscriptions and paid invoices,
- shortcuts to place a new order, add balance, or view open support tickets.
The bell icon in the header opens your email inbox: a copy of every email the store has sent you. That's handy if something went to spam.
Account settings
Open Account settings from the menu in the top right corner.
| Section | What you can do |
|---|---|
| General | Change your first name, last name and username, and opt in or out of marketing emails. |
| Change your email address. You'll confirm the change through a link sent to the new address. | |
| Password | Change your password. You need your current password. |
| Address | Update your billing address, phone number, company name and tax ID. |
| Sessions | See where you're logged in, and log out other devices. |
Two-factor authentication (2FA)
Protect your account with a code from an authenticator app such as Google Authenticator, 1Password or Authy.
- On your dashboard, under Two Factor Authentication, click Enable.
- Scan the QR code with your authenticator app.
- Enter the 6-digit code to confirm.
From then on, you'll be asked for a code when you log in, and again every couple of hours. If you lose your device, use the lost access option on the 2FA screen to disable it through a link sent to your email, or contact support.
Forgot your password?
Click Forgot password on the login page and enter your email address. You'll get a link to choose a new password.